In order to process a refund or return to KXWheels, you must email or call for a Return Merchandise Authorization (RMA) #. Please call 604-596-3122 or email, email@example.com.
An RMA must be attained within 30 days of receipt of goods. And an RMA is only good for 30 days.
Returns will be accepted for the following reasons:
- Kxwheels staff ships wrong wheels and/or tires to you
- Defective Wheels - there is damage to the wheels (usually from shipping)
- Wheels do not fit properly and were recommended by KX Staff
Returns will NOT be accepted if:
- Wheels have been mounted (for customers that purchased wheels only)
- Wheels have been damaged
- For shipments that have been refused by the customer there is a 25% Restocking Charge.
- All tires and wheels must be sent properly packed and shipped. Any damaged wheels will be charged a 50% restocking fee. Shipping charges are non-refundable.
- All boxes must be boxed with near to new boxes, with the top of the wheel protected with bubble wrap or plastic lining. Please label each box with our address and RMA number:
Packaging for a Return
For mounted wheels and tires, in order to not have damage done to the wheels being returned back to Kxwheels please follow the following instructions.
If wheels have been unpackaged i.e. taken out of the boxes, please package them the way you received them. Make sure there is a cloth cover or Plastic covering the face of the wheel, to prevent the wheel being damaged by abrasion between the wheel and the wheel box. If there was hardware in the wheels please discard, as this can come away from the packaging and damage the wheels.
Wheels and tires
- Stretch Wrap the wheel and tire as a full unit first.
- Tape on cardboard or foam material to the face side of the wheel, to protect the face.
- Wrap the wheel again with stretch wrap.
- Affix your RMA labels to each wheel.
- If there was hardware in the wheels please discard, as this can come away from the packaging and damage the wheels.
NOTE: Packaging material can be purchased from any Office supply store.